(03) 5925 9293

Patient Info and Fees

Patient Information

Information at your fingertips

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form and bring the following to your consultation:

  • Photo ID
  • A valid Medicare card
  • Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Patient Registration
Fees

Billing Policy 

We are a fully bulk-billing practice.  

Patients with a valid Medicare card are eligible for bulk-billed GP consultations. Please note that some services may incur fees, including certain procedures, allied health services, and specialist consultations. Fees may vary depending on the complexity of the service or treatment.  

Services excluded from bulk billing include:  

  • WorkCoverconsultations 
  • RHCA Medicare card holders
  • Procedures
  • Cervical screening
  • Pre-employment medical assessments
  • Medical and other reports
  • Skin cancer checks
  • Driver Medical Assessments (Taxi/Uber/Diabetic/Racing)
  • Cosmetic treatments
  • Urine drug screening
  • Allied health services
  • Transfer of medical records

  

Further information is available at the time of booking or on our website. Payment is required on the day of service. 

Private Fees 

Services 

Fee 

Transfer of Medical Records 

$40.00 

Failed to Attend Fee – Standard Consultation 

$50.00 

Failed to Attend Fee – Long Consultation 

$100.00 

 

All WorkCover and TAC patients must pay on the day until their insurer provides a claim number to the practice. 

Other out-of-pocket fees may apply to: 

  • Home visits 
  • Discounted home visits (for pensioners only) 
  • Immunisation/Vaccines 
  • Driver Medical Assessments (age 75 or over) 
  • IV medicine management 
  • Travel medicine 
  • Procedures 
  • Reports 
  • Pre-employment medicals 
  • Skin treatments 
  • Allied health and pathology services 

New Patients Welcome 

Our clinic is appointment-based; however, walk-in patients are welcome and will be accommodated where possible. The duration of our standard consultations is up to 15 minutes. 

After-hours Consultations  

If you require urgent medical care when our clinic is closed, please call DoctorDoctor on 13 26 60.  

DoctorDoctor operates Monday to Friday from 6pm to 8am, weekends from 12 noon to 8am, and public holidays from 6pm on the day before the public holiday to 8am on the day following the public holiday. 

Alternatively, you may attend the Emergency Department at Frankston Hospital, located at 2 Hastings Road, Frankston, or call (03) 9784 7777. 

In case of emergency, please call 000 for an ambulance. 

Consultations (8:00am- 8:00pm) 

Services 

Fee 

Rebate 

Gap Fee 

Short Consultation  

$90.00  

$43.90  

$46.10 

Long Consultation 

$150.00 

$84.90 

$65.10 

Pro Longed Consultation 

$205.00 

$125.10 

$79.90 

Healthcare Card Holders; DVA and pensioners 

Bulk-billed 

$0.00 

$0.00 

Children under 16 years old 

Bulk-billed 

$0.00 

$0.00 

 

Services 

Fee 

Rebate 

Gap Fee 

Short Consultation 

$100.00 

$57.15 

$42.85 

Long Consultation 

$160.00 

$98.00 

$62.00 

Pro Longed Consultation 

$215.00 

$137.40 

$77.60 

Healthcare Card Holders; DVA and pensioners 

Bulk-billed 

$0.00 

$0.00 

Children under 16 years old 

Bulk-billed 

$0.00 

$0.00 

If you require communication support (e.g. translation services), please inform our reception team when you arrive. A phone interpreter may be available if needed. 

If you require an Auslan sign language interpreter, a booking can be made online at https://www.nabs.org.au/ 

or by calling 1800 246 945 prior to your appointment. 

Practice Policies 

  • Privacy of Personal Health Information Policy
  • Social Media Policy
  • Your Rights as a Patient
  • Non-English Speaking Patient Policy

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At our healthcare facility, we strive to provide timely and efficient services to all our patients. To support this, we kindly ask that patients contact our reception team if they are running late for their appointment.  

If a patient arrives more than 10 minutes late, their appointment may need to be rescheduled to another time or rebooked for another day, depending on availability. This policy helps ensure our healthcare providers can maintain their schedules and minimise delays for other patients. 

We understand that unforeseen circumstances may arise. If you are running late, please inform us as soon as possible. In cases where a patient is delayed due to circumstances beyond their control, we will do our best to accommodate them and reschedule the appointment at the earliest available time. 

We appreciate your cooperation in helping us maintain efficient and effective healthcare services for all patients. 

Any appointment cancelled within two hours of the scheduled appointment time will incur a cancellation fee. 

  • Standard consultation: $50 cancellation fee 
  • Long consultation: $100 cancellation fee 

This fee must be paid on the day or prior to your next appointment being booked. Unfortunately, if this cancellation fee is not paid, further appointments cannot be scheduled. 

Please call our reception team on (03) 5925 9293 for more information.

MyMedicare

We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.

What is MyMedicare?

The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at The Peninsula Medical and Dental Clinic. For more information, please see the Registering in MyMedicare Factsheet for Patients.

What are the benefits of MyMedicare for our patients?

The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.

Register For MyMedicare